Insent Inc. + GDPR

Effective Date: February 08, 2020

The GDPR (General Data Protection Regulation) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018.  Per article 25 of the GDPR commitment, privacy by design has been a core principle from day 1.

Our Commitment

Insent is fully committed to compliance with the GDPR. This page provides a high-level summary. Please contact privacy@Insent directly with any questions.


Insent, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Insent Services.

This page will cover:

The Data We Collect and Store

Scope: Insent collects, processes and stores Personal Data about people who chat with the Customer via Insent.

Insent does not sell any Contact Data collected on behalf of the Customer or market Insent Services to the Customer’s site visitors.

Categories of Data Subjects:

*Insent will only use the IP address for data enrichment, i.e. to determine if it is associated with a business and then give you additional information re: that business such as industry and number of employees).

**Insent will only use cookies to track the activities of your site visitors within your site, e.g. whether they visited a particular product page or the pricing page before engaging with the messaging widget. Insent will NOT track users across domains or build profiles.

How we comply with GDPR

Collecting Consents
You can configure Insent to collect consents via chat prior to collecting email addresses or additional personal data.

Appropriate Safeguards
Per Article 32 of the GDPR, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit the AWS Security Page for additional information on AWS Cloud Security.

Honoring Data Subject Rights
We have processes in place to honor data subject requests. Insent will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.

Our Subprocessors
Some important notes on sub-processors:

List of Subprocessors​ | Insent Inc. | ​9350 Cove Creek Drive, Highlands Ranch, CO 80129