Put an end to the unnecessary clicks and taps on emails with access to support with the Insent Widget. Reduce your support costs and boost productivity with Zendesk. Get a clear view into all your tickets, get notified upon replies, and never lose contact with your customers.
Create Support Tickets With a Single Click
Let your visitors take control with the ability to raise a support ticket on Zendesk directly within the Insent chat, without leaving your website. Insent’s bot will automatically confirm the request, share a ticket ID and send out an email all while notifying your team for immediate assistance to help close the ticket.
Search Your Knowledge base
Enable your visitors with the ability to scavenge your entire knowledge base and get instant access to all your relevant help articles within the chat widget itself. They can enter their search phase and Insent’s platform will respond with the relevant search results - all from the comfort of the chat widget.
Communication + Support Meet Comfort
A unified approach to managing and responding to your visitors in real-time. Chat with your prospects, create support tickets and search your knowledge base all from the comfort of your chosen communication tool. Keep your conversations hot and your customers happy.