You have heard about "Conversational Marketing" before but how is Insent different?Talk to us
is a conversation-driven approach to marketing that helps you build relationships, shorten the sales cycle, and enable the buyers in making a purchase decision, in a near real-time environment.
It is much more than just a chatbot replacing forms on your website. Chatbots were meant to be your second line of defense, supporting marketing and sales when your team isn’t available—not pretending to be human.
At Insent, we believe that marketing automation reinvents itself every few years. The old way of marketing which was based on non-real-time, batch-processed engagement is obsolete. People's behavior has changed, but systems haven't.
The new paradigm of marketing is human-first. The power has shifted to the buyers, and all that brands can do is enable the buyers in making a more informed purchase decision. And we are on a journey on building the next paradigm of marketing automation.
Unified Messaging to support Marketing, Sales, Success, and Support teams in treating customer as one throughout their lifecycle
Drive real pipeline for your sales team Engage, qualify, and book meetings with your ideal customers while they are on your website
Turn leads into customers.
Get alerted when your mapped account is on your website, start chatting proactively and drive them to purchase.
White glove experience, through the lifecycle. Match customer queries with their dedicated
customer success managers and offer a velvet rope experience to the best customers.
Convert customers into advocates.
Resolve customer issues in real-time, connect with your support deck, automate routing and
ticket creation, and delight customers.
Being integration-first is one of our core operating principles. All of our integrations are as deep as possible, both ways, near real-time syncing. We integrate with marketing automation, CRMs, support desks, and sales enablement systems. However, we go further and integrate deeply into your collaboration systems like Slack and MS teams to make the whole chat experience right from there.
People fill demo forms and then never give you a slot for that demo. Not anymore. Whenever someone fills up a form, the Insent chat on your website prompts them to find a convenient time slot to speak with your assigned sales rep. Not just that, based on the form-fill, you can do the automated qualification, and jump on the live chat, right then. Our customers see 30 - 40% more demos with the Form-Based Acceleration.
I love that the chat persists when prospects surf the site, that it uses my internal account mappings to correctly route conversations (super key when an AE owns an account in a delicate stage), and that I can write complex scenarios to ensure that things simply get handled.
We're now seeing a direct influence of Insent conversation to opportunities. While we weren't able to see any influence with Drift, Insent is impacting 50% of our opportunities in a month since implementation.
The integrations with SFDC and Hubspot and Slack are everything we need to get this fully adopted across my company (both sales and marketing). The branching logic to given custom pathways for visitors (we have a diverse set of target audiences), is the best I've seen in any chatbot to date!
Dedicated account managers, tailored onboarding, and detailed QBRs.
Talking to the Insent team will always be a delight. That's always a promise.
We serve upper SMBs and mid-market brands and we deeply understand the challenges. We don't keep you hanging with support bots and knowledge bases. We are human-first in all ways possible. You'll always have a human that you can reach out for help and success with Insent.
We all need that initial hand-holding while setting things up. And every company has some integrations and setup that's unique. We understand that and hence treat every onboarding experience as unique. We want to get you to seeing value asap, it helps our cause.
Insent usually pays for itself in the first couple of months (with the net-new leads). However, we present a detailed report, once every quarter to you. So you're always on top of the ROI you're getting, and it makes you look good in your job as well.
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